IT Support Engineer - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Are you a skilled IT Support Engineer looking for an exciting opportunity in Bali’s thriving tech scene? Trust Recruit is seeking a proactive and technically adept professional to join our team and provide top-tier IT support across Canggu, Ubud, Denpasar, and surrounding areas. As an IT Support Engineer, you will be the backbone of our IT infrastructure, ensuring smooth operations and resolving technical issues promptly. Trust Recruit, a leading company in Bali’s tech industry, offers a dynamic work environment, competitive compensation, and the chance to be part of a growing team.

In this role, you will daily troubleshoot and resolve hardware and software issues, manage and maintain IT systems, and provide technical support to employees. You will work with a variety of tools and software, including ServiceNow, Jira, and Microsoft 365. This is an excellent opportunity to leverage your technical skills in a vibrant and supportive work environment.

Trust Recruit is committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences. Join us and be part of Bali’s dynamic tech community.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 IT support to end-users, ensuring minimal downtime and maximum productivity.
• Install, configure, and maintain hardware and software, including desktops, laptops, servers, and networking equipment.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Manage and maintain IT systems, including backup and recovery procedures.
• Document and maintain accurate records of all IT activities and incidents.
• Collaborate with cross-functional teams to ensure IT systems align with business objectives.
• Stay updated with the latest IT trends and technologies, and recommend improvements to enhance system performance.
• Provide training and support to new employees on IT systems and policies.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support roles, preferably in a dynamic and fast-paced environment.
• Proven experience with ITIL framework and best practices.
• Strong knowledge of hardware and software troubleshooting and repair.
• Proficiency in using IT support tools such as ServiceNow, Jira, and Microsoft 365.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Familiarity with networking concepts and protocols.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

🛠️ Keahlian

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