Service Quality Specialist (Salesforce & Digital Transformation)

International Container Terminal Services, Inc. (ICTSI) · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
ICTSI is seeking a Service Quality Specialist to join our team in Bali, Indonesia. This role is crucial for ensuring the highest level of service quality and driving digital transformation within our operations. The ideal candidate will have a strong background in Salesforce and a passion for improving service quality through innovative solutions.

📋 Tanggung Jawab Pekerjaan

Monitor and analyze service quality metrics to identify areas for improvement.,Develop and implement strategies to enhance service quality and customer satisfaction.,Leverage Salesforce to manage and track service quality initiatives and customer feedback.,Collaborate with cross-functional teams to drive digital transformation and service innovation.,Conduct training and workshops to upskill the team on Salesforce and service quality best practices.,Stay updated with industry trends and best practices in service quality and digital transformation.,Report on service quality performance and provide actionable insights to management.,Ensure compliance with service quality standards and regulatory requirements.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Proven experience in service quality management or a similar role.,Strong understanding of Salesforce and its applications.,Excellent analytical and problem-solving skills.,Strong communication and interpersonal skills.,Ability to work collaboratively in a team environment.,Familiarity with digital transformation and service innovation concepts.,Knowledge of relevant service quality standards and regulatory requirements.

🛠️ Keahlian

Salesforce administration and configurationService quality metrics and analysisDigital transformation and service innovationTraining and workshop facilitationData analysis and reportingProject managementCustomer relationship managementRegulatory compliance
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