Head of Customer Service Department

Join Nirwana Pasaraya as the Head of Customer Service Department and lead our commitment to delivering exceptional customer experiences in the retail and consumer goods sector. Based in Ruteng, East Nusa Tenggara, this role is pivotal in shaping the future of our customer service operations.

As the Head of Customer Service Department, you will be responsible for overseeing our customer service team, ensuring that every interaction with our customers is seamless, efficient, and memorable. You will work closely with our sales and marketing teams to develop and implement strategies that enhance customer satisfaction and loyalty.

Nirwana Pasaraya is a well-established retail company with a strong presence in East Nusa Tenggara. We are committed to providing our customers with the best possible shopping experience, and we are looking for a dynamic and experienced leader to join our team.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Customer Service Department, ensuring high standards of service quality.
• Develop and implement customer service strategies that align with company goals and objectives.
• Manage and mentor a team of customer service representatives, providing training and development opportunities.
• Monitor customer feedback and complaints, and implement corrective actions to improve service quality.
• Collaborate with other departments to ensure a cohesive and integrated customer experience.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Analyze customer service metrics and performance data to identify trends and opportunities for improvement.
• Represent Nirwana Pasaraya at industry events and conferences to network and build relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the retail or consumer goods industry.
• Proven track record of successfully managing and developing customer service teams.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Knowledge of industry regulations and best practices in customer service.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait