Post-Sales Operations Specialist

Are you passionate about ensuring seamless transitions from sales to successful customer onboarding? Join our dynamic team as a Post-Sales Operations Specialist and play a pivotal role in bridging the gap between sales and customer success. In this role, you will be the backbone of our operations, ensuring that every customer starts their journey with us on the right foot. At Private Advertiser, we are a leading company in the advertising industry, serving clients across Indonesia. Our team is dedicated to delivering exceptional service and driving business growth.

As a Post-Sales Operations Specialist in Canggu, you will work closely with our sales and customer success teams to manage the onboarding process. You will use tools like Salesforce and Zendesk to streamline operations and ensure that all customer data is accurately recorded and managed. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences.

We offer a competitive salary of IDR 8000000 - 12000000 per month, along with a comprehensive benefits package. If you are ready to take on this challenging and rewarding role, we invite you to apply and be part of our growing team.

📋 Tanggung Jawab Pekerjaan

• Manage and streamline the customer onboarding process to ensure a seamless transition from sales to customer success.
• Use Salesforce and Zendesk to accurately record and manage customer data.
• Collaborate with the sales and customer success teams to identify and resolve any issues that may arise during the onboarding process.
• Develop and implement best practices for customer onboarding to improve efficiency and customer satisfaction.
• Monitor and analyze onboarding metrics to identify areas for improvement.
• Provide exceptional customer support to ensure a positive customer experience.
• Stay up-to-date with industry trends and best practices in customer onboarding.
• Participate in team meetings and contribute to the overall success of the company.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a post-sales operations or customer success role.
• Proficient in using Salesforce and Zendesk.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Familiarity with the advertising industry is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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